Privacy policy

 

This Privacy Policy explains how Neimanny, as operator of neimanny.shop, collects, uses, discloses, retains, and protects personal information when you visit the website, communicate with us, create or use an account, place an order, request support, or otherwise interact with our store. We seek to handle personal information in accordance with Canada’s Personal Information Protection and Electronic Documents Act where applicable, substantially similar provincial private-sector privacy laws, and other applicable requirements.

Information We Collect
Identity and contact information: name, billing and delivery addresses, email address, telephone number, and account identifiers.
Order and transaction information: products viewed or purchased, order history, returns, refunds, discounts, currency, taxes, and payment status. Payment-card data is generally processed by authorized payment providers rather than stored by us in complete form.
Device and usage information: IP address, browser and device type, language, time zone, referring pages, pages visited, interactions, and cookie or similar technology identifiers.
Communications: messages, reviews, survey responses, support requests, and information submitted with a complaint, return, warranty, or safety report.
Marketing preferences: subscriptions, consent records, unsubscribe choices, and engagement with commercial messages.

We collect information directly from you, automatically from your device, and from service providers such as Shopify, payment processors, fraud-prevention services, analytics providers, advertising partners, carriers, and fulfilment providers. We do not seek to collect more personal information than is reasonably necessary for identified purposes.

Why We Use Personal Information

We use personal information to operate and improve the store; provide products and services; process payment, orders, delivery, returns, and refunds; authenticate users; provide customer support; detect errors, fraud, abuse, and security threats; maintain business and tax records; comply with law and lawful requests; manage recalls and product safety communications; understand store performance; personalize permitted content; and protect our rights, users, and the public.

We may send promotional email or other commercial electronic messages only with the consent required by Canada’s anti-spam law or another lawful basis. Messages will identify the sender, provide contact information, and include a functioning unsubscribe mechanism. Transactional, service, security, warranty, recall, and safety messages may still be sent when legally permitted. An unsubscribe request will be implemented within the period required by law.

Consent and Choices

Consent may be express or implied depending on the sensitivity of the information, reasonable expectations, and applicable law. You may withdraw consent to an optional use at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawal will not affect processing already lawfully completed and may prevent us from providing a requested optional feature or, where the information is essential, completing a transaction.

Cookies and Similar Technologies

We and our service providers may use cookies, pixels, local storage, and similar technologies for essential store functions, checkout, security, preferences, analytics, and advertising where permitted. Browser controls can block or delete cookies, but disabling essential cookies may prevent the cart, account, or checkout from functioning. Where consent is required for non-essential technologies, we will request it through the available consent controls.

When We Disclose Information

We may disclose relevant personal information to Shopify and other hosting or commerce providers; payment processors; warehouses, suppliers, carriers, and fulfilment partners; technology, analytics, security, customer-support, professional, and marketing providers; corporate transaction participants; and regulators, courts, law enforcement, or other persons where disclosure is authorized or required by law. Providers are expected to use information only for authorized purposes and protect it appropriately. We do not disclose personal information merely in exchange for money. Some analytics or advertising arrangements may be treated as sharing or targeted advertising under laws that apply to a particular user; any legally required choice mechanism will be provided.

Shopify and Cross-Border Processing

Our store is powered by Shopify. Shopify and other providers may process personal information in Canada, the United States, or other countries. Information processed outside your province or Canada may be subject to the laws of the place where it is processed and may be accessible to courts, law enforcement, or national security authorities there. We use contractual, organizational, and technical measures appropriate to the circumstances when engaging service providers.

Retention and Security

We retain personal information only for as long as reasonably necessary for the identified purposes, including completing transactions, maintaining tax and accounting records, resolving disputes, enforcing agreements, preventing fraud, and meeting legal obligations. Retention periods vary by record type. When information is no longer required, it is deleted, destroyed, or anonymized using reasonable methods.

We use administrative, technical, and physical safeguards appropriate to the sensitivity, amount, format, and storage of personal information. No internet transmission or storage system is completely secure. If a breach creates a real risk of significant harm, we will investigate, keep required records, notify affected individuals, and report to the appropriate privacy regulator as required by applicable law.

Your Privacy Rights

Subject to applicable law and limited exceptions, you may request access to personal information we hold about you, ask how it has been used or disclosed, and request correction of inaccurate or incomplete information. Depending on your province, you may have additional rights, including withdrawal of consent, data portability, de-indexation, cessation of dissemination, or information about automated decision systems.

Send a request to info@neimanny.shop. We may verify identity before responding and may ask for details needed to locate the record. We will respond within the period required by applicable law or explain any permitted extension or refusal. If you are dissatisfied, first contact us so we can investigate. You may also complain to the Office of the Privacy Commissioner of Canada or the applicable provincial privacy commissioner.

Children’s Privacy

Our store is not directed to children under 13. We do not knowingly collect personal information from a child under 13 without valid consent from a parent or guardian. Age and consent standards may be higher in some provinces or for particular data practices. A parent or guardian who believes a child provided personal information may contact us to request review and deletion where appropriate.

Changes and Contact

We may update this policy to reflect changes to practices, technology, services, or legal requirements. The current version will be posted on neimanny.shop with a revised effective date. Material changes will be communicated where required. Questions and privacy requests may be sent to the person responsible for privacy at info@neimanny.shop.